Hardcover: 144 pages
Publisher: Hay House (February 1, 2010)
ISBN-10: 1401925731
ISBN-13: 978-1401925734

Click on the Cover to Purchase!

Meet Olivia, the newest hire at Mighty Power’s customer service call center. Excited to have a stable job and a good salary, Olivia starts out with a sunny disposition and a can-do attitude. However, the constant barrage of angry calls soon wears her down. Instead of handling these frustrated customers in a calm, professional manner, as she was trained to do, she loses her temper and strikes back. Terrified that she will be fired for her behavior, she asks Isabel, an experienced rep and the call center’s wise woman, for help. The extraordinary advice she receives changes her life, and may change yours, too.

Only 45 percent of Americans are satisfied with their jobs, according to a new survey by the Conference Board research group – the lowest level ever recorded in over 22 years! THE NAPKIN, THE MELON & THE MONKEY: How to Be Happy and Successful at Work and in Life by Simply Changing Your Mind (Hay House, February 1, 2010, $19.95) is a modern-day fable by internationally acclaimed workplace training expert Barbara Burke that will help transform the way you handle the frantic chaos of the workday. You may even crack a smile on your morning commute!

The secret to sanity when the pressure builds is being able to stop long enough to have a SODA – Stop, Observe, Decide and Act – Burke’s simple four-step method for tackling stressful, emotionally-charged situations. “When we are forced to deal with a difficult, irate person at work, someone whom we feel is attacking us, our natural response is to become defensive,” says Burke. “You need to realize that the person is angry about the situation. It isn’t personal.” Burke provides the framework for an improved attitude with 22 thought-provoking Aha!s, such as:

• Problems can be gifts in disguise.

• Just sit there. Do nothing.

• The nicer I am to myself, the nicer I am to others.

• People harmonize when they are tuned to the same frequency.

• Real freedom comes from letting go of the outcome.

THE NAPKIN, THE MELON & THE MONKEY serves as both a powerful resource for business professionals looking for easy-to-use tools to sharpen their “inner game” and as an inspirational tale for those who want better relationships and a happier life.

If you are like me, there are times where I know what I want to get across to someone, however, finding the correct words, or communicating my thought(s) in such a way, the other person “gets” what I mean. Learning how to effectively communicate builds avenues to success in every aspect of your life and this book is a huge step in getting there!

This book is packed with practical tips for dealing with difficult people, as well as, everyday stress. This insightful book will also help eliminate the frustration, which in turn leads to a better workplace and a happier life for yourself.

You will reach for this valuable resource time and again. You will also get a chuckle out of some of the Authors quotes, such as one of my favorites..

“When all else fails, Have a soda”

About the Author.. Click on Barbara’s Photo to learn more…

Barbara Burke is an internationally known consultant, speaker, and author specializing in the people side of customer service management. She is passionate about helping customer-facing employees thrive in their challenging jobs.

Her articles appear in both print and online publications. Thousands of customer service professionals subscribe to her weekly “Monday Aha!” feature.

A Special Thanks goes out to Tricia over at Meryl L. Moss Media Relations, Inc. for the opportunity to learn from this Insightful Book!

Tricia has also generously offered one Lucky Frugal Plus Reader the Chance to Win a Copy of this Practical book!

To Enter:

Valid for Residents of the U.S. and Canada, age 18 and older. Please no PO Boxes.

Mandatory Entry:

** You must be a Subscriber of Frugal Plus. You are welcome to sign up on the right-hand sidebar of my blog. Your subscription must be active, so be sure to check your email and activate it.

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This Giveaway will end Thursday, February 25, 2010.

The Winner(s) will be chosen by Random.org. I will post the Winner(s) here on Frugal Plus, as well as, email directly. You will then have 48 hours to claim your Prize.

Logo/Images Courtesy of Amazon.com